Asos Consumer Reviews, Product Reviews and Ratings

ASOS plc is a British online fashion and cosmetic retailer. The company was founded in 2000 in London, primarily aimed at young adults. The website sells over 850 brands as well as its own range of clothing and accessories, and ships to all 196 countries from fulfilment centres in the UK, US and Europe.

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Consumer Reviews

Nancy

I’ve ordered more than 10 times from asos and returned 3 times .. experience is great and customer service are responsive

 

Jim

Have so far ordered 2 items from ASOS over the past week. Both occasions I was kept informed on delivery from both ASOS and Asda toyou. Items arrived on time and I’m very happy

 

Lucy

I have ordered so many things from Asos and I almost always liked the items sent to me. When I returned items it was so easy and the refund was always prompt! Love asos

 

Kay

I am really shocked by all those bad reviews. I have been shopping ASOS for at least 5 years. I am 100% satisfied. Good quality items. Quick delivery. Very Easy free returns

 

Allan

I love asos.
My next day deliveries 99.9% of the time have arrived on time and any returns sorted rapidly!
Only problems I’ve had in the past was when I’ve ordered some jeans that seemed like they’d already been worn, and some items that aren’t asos own, are cheaply made.
And I always find the website really boring to navigate, there is so much stuff it takes days to find anything that you actually like even with filtered searches.
All the items and orders (21 out of 22) I’ve made recently have been top notch.

 

Jack

Just got my package. Was a little worried because of all the bad reviews, but calmed my nerves when I seen people on YouTube doing haul videos from ASOS.
My pants fit perfect, just how I like them. Super comfortable. Good quality. Got 2 day free shipping because of how much I spent. I also bought a sweatshirt. Super soft, also good quality. Will definitely buy from them again. Especially since they’re so inclusive and have plus sized mens clothing. Will definitely be buying more from them in the future.

 

Katie

I used their fit guide based on my sizes at other retailers and everything in my order fit perfectly. This included asos brand heels and pencil skirts. I was even hesitant at my suggested shoe size because it was smaller than normal – but they fit! My order was fulfilled correctly and delivered faster than expected.

 

Jessica

Couldn’t really fault. My parcel came when it said it should of. The quality is excellent and exactly like the image so it wasn’t misleading, could not fault them. Will be ordering from here again in the future.

 

Bee

My experience with this site was good! high quality clothes, fast delivery to Ukraine (9 days). Thank you ASOS

 

Juliana

I’ve always had fantastic experiences with ASOS. I have ordered more than I would like to admit and every single time the ASOS order is timely and perfect! Returning items has always been hassle free, usually the money goes into my account very quickly after I’ve returned them.

 

Maria

I’m really impressed with how fast ASOS processed my refund. I shipped the package back to them on Saturday around 12:30 pm. They received the package on Monday around 11 am. And I received my refund email just 13 hours later at 12 a.m. on Tuesday.

Regarding the clothing, I don’t like the way it smells. Sometimes, it has a perfumey smell. Other times, some of the faux leathers have a fishy smell.

 

Sam

I’ve ordered a green maxi dress and altough the quality was horrible and looked better on the picture they refunded me in 5 working days, so no complaints at all.

 

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