Cult Beauty is an insider’s destination to shop the world’s best beauty products. From skin care to make up, each of the beauty products is chosen by our world-class expert panel for its efficacy and stand-alone brilliance.
I love cult beauty and purchase from the site regularly. This week Hermes lost my item. So frustrating but I called cult beauty and I have to say the service I received was excellent. They were very quick at phoning me back and sending me out my items again which arrived the next day. As frustrating as it is to not receive my parcel cult beauty could not do enough to rectify it. Sofia who phoned could not be anymore apologetic and I felt confident and reassured that this order would be sorted out ASAP and it was. I think the best way to contact them is to phone.
I purchased an item that was wired for UK not US electric. Cult Beauty went way out of their way to get the product returned and to take care of me. They truly prioritized my experience. Sometimes I feel that the art of customer service is dying, however, this was such a lovely experience I believe again. THANK YOU!
Cult Beauty has been so great at helping me resolve the delivery issues I was faced with. Lucy who handled my case was really personable and went above and beyond to help me with my delivery. I hope they can perhaps look into maybe finding a better delivery service as I have had problems with Hermes before which is not Cult beauty’s fault.
I have ordered quite a few packages from Cult Beauty mainly cosmetics. Living overseas, the packages have always been delivered. However, my last order placed at the end of August did not arrive. Having made contact with Tasmin in Customer Services, an investigation was launched with the delivery partner. After a couple of weeks and the delivery company not being able to confirm where my order was, my order was resent, the original having disappeared. Tasmin was great and kept communication and in contact with me throughout. Excellent customer service. Thank you.
I bought a moisturiser in the small size for £65 but was accidentally sent the full size that is retailing for over £200!!
I didn’t realise until I had opened the packaging (thinking wow this is amazing for a discovery size) then double checked sizes and realised the mistake!
Contacted customer service offering to post back as product was unused and so expensive!! Received a response less then 24 hours later with the great news that I could keep it!!! Wow that’s customer service! I always buy from cult beauty products that I can’t get on high street and have always had a smooth service and never needed to contact them so this is my first experience and a really pleasant one. Thanks Tasmin x
So happy with cult beauty. Ordered a pallate was shipped my them quickly the only issue i had was with hermes who changed the delivery 2wice and I received it at half 6 though it was changed to 6pm.
Cult beauty has amazing deals very reliable and i will be purchasing with them in the future.
I’m a new customer of Cult Beauty and have ordered from them twice in the last few weeks.
My orders arrived quickly and I’ve been very happy with my items and the service I’ve received.
Only great experience with Cult Beauty. Had two issues and both were solved quickly and efficiently.
After a terrible experience with my last order I decided not to buy from cult beauty again. However, I really wanted to order the advent calendar, so thought I’d give them one last chance.
I ordered on Friday and it was delivered Monday, with DHL this time instead of Hermes. Perfectly packed. Very happy that I can trust them again!
My experience with Cult Beauty has always been a positive on. They stock an extensive range products to suit most budgets and always have the most up to date releases. Their delivery is prompt, reasonably price and well packaged. Customer service is very good staff are informative, polite and efficient I have corresponded with them several times and have always been impressed. Overall CB is my go to for my beauty products.
These guys were great, highly recommend! Excellent customer service, I had a couple of minor issues with ordering and when products arrived and they were quick to communicate and resolve. Everything also arrived very quickly. Will definitely order again!
I had a problem with a foundation bottle and the lady that works at the costumers service handelt it really well! Her response was really quick and she took care of the problem right away