Merrell is an American footwear company founded by Clark Matis, Randy Merrell, and John Schweizer in 1981 as a maker of high-performance hiking boots. Since 1997, the company has been a wholly owned subsidiary of shoe industry giant Wolverine World Wide.
Amazing concept and great quality; I really love Merrell the running shoes.
I had left a review on the Merrell website concerning a pair of shoes I had purchased. While I found the shoes comfortable (but probably best to go up a size as I do find them a ‘snug’ fit for my normal size) & solidly built, I was disappointed by the wet weather performance of the sole – particularity on hard surfaces around town (steps / cobbles / flag stones etc); to the point I found them quite dangerous as I’d lost footing a few times.
I have to say that the response from Merrell after reading my review on their website has been exceptional – they were quickly in direct contact with me to request I send photos of the shoes & then they have asked me to return them to them (at their cost) and they have let me choose an alternative pair of shoes which they will send out to me.
It’s nice to know that reviews (positive or negative) are actually read and actioned by the company.
Their service and customer care have been absolutely first class – no brush off, no excuses. Genuine concern to put things right.
It’s really good to know they are a company who take their customers seriously – I really like their gear anyway, and have found in the past it’s worth paying a bit of a premium to get a better overall product. Now they have backed their product up with great customer service, it really does satisfy me that they are a company I am happy to do business with.
It’s unfortunate that I had problems with the product; but I can accept that, if the company then demonstrate they want to help fix the situation.
Definitely restored my faith – and now I feel even more confident in dealing with this company.
Unfortunately the trainers did not fit, I ordered 2 sizes – one was too small and the other one too wide.
I wish they had added the wit in the description as a lot of reviews mention this issue.
However delivery and returns are straight forward, no issues at all and I got refunded within 2 days after they received the trainers back.
I ordered summer sandals and had to return them as they were too narrow for my wide feet. Merrell were fast with the delivery and even faster returning refund. I am really impressed and thankyou.
Fast delivery. Shoes were too small, but perfect communication with the helpdesk. No problem to return them. Money payed back very fast. Ordered a new pair. Shoes are wonderfull. Fit like a glove.
I have owned this exact shoe before and love it. When it wore out I ordered a new pair to replace the old one.
The whole experience was efficient and effortless.
Makes the whole buying experience worth while from the comfort of home.
Excellent online shopping experience.
Just the right amount of update emails to track the state of your order.
Quick delivery (especially considering international)
One of the best platforms I’ve ever used. An excellent opportunity to buy well-known brands much more cheaper and to be 100% that they aren’t fake ones.Thank you for your awesome service, much appreciated.
Orderd some items, they arrived on time, obviously original, great packaging as if I bought them in a store. Very impressed and satisfied
Love shopping your site. Interesting pieces and it always arrives super fast. In fact faster
than most of my US sites.
This is the third time I order with thie site and I am very satisfied with it! Fast delivery, good quality products,… I recommend it!